Frequently Asked Questions

Everything you need to know about enhancing your smart home experience.

What is the standard shipping timeframe for SmartWings products?

Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days for delivery.

Are SmartWings window treatments compatible with voice assistants?

Yes, our smart blinds and shades are fully compatible with Amazon Alexa, Google Assistant, and Apple HomeKit via our dedicated smart bridge.

What is your return policy for custom-sized home products?

We offer a 30-day satisfaction guarantee. If your product arrives damaged or does not meet the specified dimensions, we will provide a free replacement or a full refund.

Do you provide professional installation services?

While our products are designed for easy DIY installation, we partner with local contractors in select regions to provide professional setup for a flat fee.

How long does the battery last on motorized shades?

Our high-capacity rechargeable batteries are designed to last 4-6 months on a single charge, based on two full cycles of opening and closing per day.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm.