Returns & Exchanges

At SmartWings, we want you to be completely satisfied with your home automation experience. If your smart blinds or shades aren't the perfect fit, we offer a 30-day return window to ensure your home remains your sanctuary.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all mounting hardware, remotes, and charging cables are included.

3

Ship to SmartWings

Affix the provided shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Quality Inspection & Refund

Once our warehouse team inspects the returned hardware for damage, we will process your full refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing